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Jens Erik Gould

Jens Erik Gould is founder and CEO of Amalga Group, a nearshore BPO provider helping law firms and LPOs scale outsourced legal operations.

Recruiting and hiring candidates for data entry positions isn't as easy as it used to be. The skills needed to do the job have changed. What candidates are looking for in the position has changed. And even the actual job description and requirements are different. What was strictly a data-entry job is now often combined with administrative tasks and even customer service duties.

So, what kind of skills do today's data entry jobs demand? Let's find out!

Here are the skills you need to succeed:

Computer Knowledge:

Basic computer skills are essential too. You should be familiar with typing shortcuts, editing, and using various software programs specific to data entry. Depending on the task at hand, having a good grasp of basic math is important. It helps ensure that data is entered correctly and enables you to work with numbers effectively. You also need to type quickly and accurately. Whether it's numbers or words, you need to type them in with speed and precision.

Web Search:

Data entry might require some internet research too. You should be able to perform simple searches using browsers like Google, Bing, or Yahoo, and find accurate information online. With that comes analyzing information. If you have experience in data analysis, you can turn numbers into meaningful insights for the project at hand.

Organization:

Being organized is key. You need to keep information in order, enter it correctly, and make sure everything is in its proper place. Always paying close attention to detail is crucial. Mistakes can happen if you're not careful, and that could jeopardize an entire project. So double-check everything! Being thorough is a must. Enter everything into the system carefully, exactly as it appears. Cross those t's and dot those i's!

Confidentiality:

Some data entry jobs involve handling highly confidential information. It's essential to respect privacy, agree to sign a non-disclosure agreement, and keep data secure.

Independence:

Many have the freedom to work from home. So, being comfortable with independence and working with little or no supervision is a valuable skill to have while being result-driven. You should strive to complete projects promptly and efficiently.

If you're in search of someone in this area, let's connect! Let us know your needs so we can help find you the perfect data entry team.

CONTACT US

Why Amalga Group?

We’re an American-owned nearshore BPO partner, delivering U.S.-grade execution through dedicated teams in Mexico at 40-50% lower cost. A boutique partner you can actually visit, with leadership that picks up the phone.

Our name comes from "amalgamate." To unite into one. That's exactly what we do: bring U.S. companies and Latin American teams together into one high-performing operation, not two disconnected worlds. When you work with Amalga, your nearshore team isn't a vendor. They're an extension of your organization.

96%+

Client Retention

90%

Average Client Satisfaction Score

+50

Years Combined Leadership Experience

Questions

Nearshore BPO Questions Answered

Will a nearshore team match our quality and culture standards?

Our delivery model is built for U.S. expectations: bilingual, culturally fluent teams aligned to U.S. time zones, structured onboarding to your brand and processes, and proactive communication rhythms. Our team members are accent-neutral, and many have lived or worked in the United States. You'll find they communicate, write, and engage at the same level as U.S.-based professionals.

How does nearshore compare to offshore or hiring directly?

Nearshore performance lowers total cost of ownership. U.S.-aligned time zones, strong English, cultural fluency, and proximity make collaboration faster and smoother. That translates into less rework, fewer misunderstandings, quicker ramp-up, higher retention, and less management burden on your team. You're not paying for labor. You're paying for reliable execution and outcomes delivered with the responsiveness of an extension of your operation.

How do you ensure quality and consistency?

Amalga operates as a managed services partner, not a body shop. We provide documented workflows and SOPs, clear KPIs and SLAs, ongoing QA and coaching, and regular performance reporting. We own execution and outcomes, so you get predictable delivery that improves over time—not a rotating set of people. Our QA process includes weekly calibrations, coaching sessions, and continuous improvement loops.

What about data security and compliance?

We are ISO 27001 certified and HIPAA compliant, with business associate agreements available for healthcare data. Our facilities have controlled access and monitored environments. SOC 2 Type II certification is in progress. We take security as seriously as you do and can provide detailed documentation during your diligence process.

Client Stories

What Our Partners Say

Operations Manager

Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.

Vice President – Operations

Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.

Client Operations Supervisor

We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.