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Every Amalga career here is backed by real support, real training, and a clear path forward. Here's what makes us different.
Build a Lasting Career
You will join a company where upward mobility is real. Amalga promotes from within and builds a clear development plan with you and your manager, so your next role is something you can see and work toward from day one.
Step In With Confidence
You will join a team that sets you up to win from day one. Amalga pairs you with a trainer and team lead, and assigns you through a structured onboarding so you're ready before your first task.
Work With Unshakeable Trust
You will join a company you can believe in. Amalga earns your trust the way we earn it from clients: transparent decisions, honest feedback, and leaders who tell you where you stand.
Collaborate in Real Time
You will join a team that works the same hours you live. Amalga aligns your schedule to Central Time so your evenings and weekends stay yours, even on high-stakes work for top U.S. companies.
Perform Work That Matters
You will join a specialized team built around your actual expertise. Amalga keeps client groups small so you can take true ownership of your projects rather than filling a generic quota.
Belong to a Global Community
You will join leading U.S. companies without ever leaving your home city behind. Amalga lets you build a global career and stay close to your family, your culture, and the place you call home.
What an Amalga career really looks like, in the words of the people living it. Hear from team members about career growth, mentorship, and what it's like to work at Amalga.
A Clear Path Forward
Sergio Cardenas
Records Retrieval Specialist – 1 Year
"Working with Amalga Group has been a genuinely rewarding experience. What stands out most is the environment of growth and opportunity. They don't just offer a job, they create a space where you can develop your skills, contribute meaningfully, and feel valued for your work. The team culture is collaborative, forward thinking, and focused on excellence. It's the kind of place where you're encouraged to push your limits and build a strong professional future."
Voice That Matters
Jorge Pina
IT Specialist – 8 Months
"Working within the Amalga ecosystem alongside its collaborators has been an experience of constant evolution. Rather than being a static user, I feel like a vital member of a team that isn't afraid to challenge the status quo, a place where my opinions and decisions are truly valued and have a tangible impact on my colleagues."
Growing With the Team
Carlos Romero
Team Lead – 1 Year
"Working with Amalga has been a great experience. The team is professional, focused on excellence, and genuinely cares about its people. I feel supported, valued, and continuously growing, which makes me proud to be part of the company."
Every Amalga career runs on a U.S.-aligned schedule so your work hours match your clients and your evenings stay yours. Here is a typical day on the team.
Morning
Daily Stand-Up
Most teams start the day with a quick team sync on a U.S.-aligned schedule. This is the time to share your current projects, flag any blockers, and align with your lead before the first client touchpoint.
Midday
Client Work in Your Language
Handle the core work of your role in real time with U.S. clients. Write, talk, and solve problems in the language of the account while your team backs you up in the chat.
Afternoon
Coaching and Growth
Throughout the week, meet with your team lead or attend a skills workshop. Get direct feedback, review career milestones, and build the skills for your next role.
End of Day
Close the Loop, Head Home
Wrap the day with a quick handoff note, log tomorrow's priorities, and log off. Your evenings and weekends stay yours, even during a high-stakes client sprint.
Follow along on Instagram to see daily moments from our team: behind the scenes, team wins, and what makes our culture unique.
Want to see more? Follow our culture journey on Instagram and get daily insights into life at Amalga.
Follow @AmalgaGroup →Explore current opportunities across our teams.
Recognized for excellence, innovation, and workplace culture.
Every Amalga career includes the support that makes real growth possible. Beyond a paycheck, here is how we back you up.
Master Your Role
You deserve to feel completely confident on day one. We invest in paid, structured onboarding for every hire, and for client-facing roles that include a fully guided, hands-on training program before you take on your first client task.
Feel Valued Every Day
You deserve a workplace that treats people as people. We build a human, supportive culture where your voice counts, your work matters, and your contribution is seen by leadership.
Grow From Within
You shouldn't have to leave a company to level up. We promote from within, and real career paths like Agent to Team Lead are proven by team members already walking them today.
Work Where You Thrive
You perform best when you have genuine balance. For some positions, we offer hybrid and remote options out of our modern Mexico hubs so you can design a week that works for you.
Earn What You're Worth
You deserve a strong reward for specialized work. We offer above-market salaries across the board, and performance-based bonuses for eligible roles so your reward reflects your actual impact.
Celebrate Real Life
We believe you should have time for what matters most outside the office. In addition to your vacation days, we offer paid leave for life's most important moments – including marriage, welcoming a new child, and caring for your family – in accordance with, and in some cases beyond, Mexican labor law, subject to prior client approval.
Application
Apply through LinkedIn, Indeed, OCC, or another job platform where you first found the role. We confirm receipt and review your background against the position.
Phone Screen
Meet our talent team for a short call about your experience, your goals, and the role you are applying for.
Video Interview
Join a live video conversation with the hiring team so we can go deeper on your background, motivations, and fit for the role.
Skills Assessment
Complete a role-specific assessment that evaluates the technical or functional skills you would actually use on the job.
Client Interview
Meet the client team you would support. You get a real sense of the work, the people, and the expectations before you commit.
Offer
Receive a clear written offer with full details on role, compensation, start date, and training plan. We answer every question before you sign.
Onboarding
Begin paid, full-time training with a dedicated coach, role certification, and go-live support on your first client task.
Every Amalga career starts with a hiring process built to be fair, transparent, and respectful of your time. Our 7-step flow gives every candidate a clear look at the role and every hire a clear plan to succeed, supported by our talent team and hiring managers who commit to straight communication throughout.
We don't just fill seats. We invest in your training, coaching, development, and long-term career growth from the moment you say yes.
Each stage has a defined timeline, clear decision criteria, and a real person committed to getting back to you either way.
Our leadership team shows up in the work, not just the org chart. These are the people you can reach when you have a question, a big idea, or a challenge worth raising.
Jens Erik Gould
Chief Executive Officer
Jens Erik Gould is the founder and CEO of Amalga Group, a nearshore BPO he launched in 2021 to bridge the gap between fast-growing U.S. companies and exceptional talent across Mexico and Latin America. He brings more than a decade of operational experience in Mexico, along with earlier careers in international finance at firms like Apollo Global Management and in journalism at Bloomberg News and TIME Magazine. Jens built Amalga around a simple conviction: nearshore outsourcing should elevate the people doing the work, not commoditize them. The company's name comes from the word "amalgamate" — a reflection of his lifelong focus on bridging cultures and broadening horizons, now through the teams Amalga builds for clients in legal, financial services, tech, and retail. He holds an EMBA from Arizona State's W.P. Carey School of Business, a BA from the University of Michigan, and is a Fulbright Scholar.
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Michael Hengst
Chief Financial Officer
Michael Hengst is a finance leader with 20 years of experience across operational finance, venture capital, advisory work, and entrepreneurship. At GE, he served as CFO and built and led a 30+ person FP&A team managing $200M in revenue; as a VC fund manager, he evaluated 600+ startups and doubled portfolio value in two years. As an advisor to 80+ startups and SMBs, he has supported financial modeling, valuations, M&A, capital raising, and strategic growth planning, and at Amalga he brings that same focus on helping businesses improve performance and scale.
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Esli Lopez
Operations Director
Esli Lopez is a COPC 7.0 certified operations leader with 16+ years of experience across leading global BPO organizations, including Concentrix, Sutherland, and Teleperformance. At Amalga, he brings a people-first approach to operations, building strong, engaged teams that deliver client success, service excellence, and consistent performance. With deep expertise in quality management, process efficiency, and continuous improvement, Esli helps Amalga scale responsibly while improving outcomes and reducing unnecessary costs. His leadership supports Amalga’s next stage of growth: expanding with new clients while maintaining high standards, financial discipline, and a culture where people and performance grow together.
Linkedin →Amalga is fundamentally bicultural and bilingual by design, meaning our teams communicate, write, and engage seamlessly with U.S.-based colleagues while remaining deeply rooted in Mexico and Latin America.
Cultural fluency isn't just an added perk for us; it is the core foundation that drives every hire we bring on, every training session we run, and every client partnership we build.
Bilingual by Design
We hire every Amalga team member for fluency in both English and Spanish, so you naturally work in the exact language of your clients without ever feeling the need to translate yourself or constantly switch contexts around the office.
Culturally Fluent
We thoroughly train our teams in U.S. business communication standards so that you can confidently engage with U.S. clients as a trusted peer, rather than feeling like an outsider who constantly has to explain their point of view.
Rooted in Mexico
We believe you should never have to leave your home to build a truly global career. By joining our team, you can stay close to your family, your culture, and your local community while doing highly impactful work for top companies in the United States.
Our teams work out of modern offices in Monterrey and Mexico City, two cities our people proudly call home. You get the energy of a real workplace plus the flexibility of hybrid and remote options. For some positions, we also hire remotely in Colombia and other Latin American countries.
We run a seven-step process: application, phone screen, video interview, skills assessment, client interview, offer, and onboarding. Each stage has a clear timeline and a real person committed to following up with you either way.
We pay every new hire in full from day one of training, not after a probationary period. You work with a coach who guides you through the role until you are ready to run on your own.
We require fluency in both English and Spanish for most roles. Amalga is bilingual by design, and every team member operates at a U.S.-client-ready level in both languages.
We offer hybrid and remote arrangements on some roles, with flexibility depending on function and client. Other roles are on-site five days a week.
Your Amalga career grows from within. We post open roles internally first, and you receive a written development plan with clear criteria for your next step. Many team members move up within two to three years.
We offer above-market salaries, performance bonuses, paid time off, and hybrid or remote flexibility on many roles. Full benefits details are included in every offer.
