Ten outsourcing services, one nearshore BPO partner in Dallas and across the Dallas-Fort Worth metro. From call center outsourcing to back-office operations, every team below is bilingual, operates on U.S. time zones, and reports directly to you.
Bilingual Answering Service
Professionally trained bilingual team members answer your calls in English and Spanish, 24/7. No missed calls, no language barriers, no separate phone lines for each language.
View more →Legal Answering Service
After-hours and overflow call handling for law firms. Every caller reaches a trained intake specialist who qualifies leads and books consultations on your behalf.
View more →Nearshore Outsourcing
Dedicated nearshore teams that operate inside your systems and workflows. You get the cost advantage of Mexico with the proximity and oversight of a domestic partner.
View more →Call Center Outsourcing
Inbound and outbound call center outsourcing that runs on your systems and your SLAs. Real-time QA, workforce management, and performance reporting built into every Dallas engagement.
View more →Legal Intake
Full legal intake operations for personal injury, mass tort, and workers' compensation firms. Trained team members screen, qualify, and route cases using your criteria.
View more →Legal Call Center
Dedicated call center operations for law firms and legal process outsourcers. Case status updates, client communication, and records coordination handled by your team.
View more →Back Office Outsourcing
Data entry, document processing, accounts payable, and administrative support. Structured workflows with daily output tracking and error rate reporting.
View more →Spanish Answering Service
Native Spanish-speaking team members handle calls from your Spanish-speaking customers with the same quality and professionalism as your English lines.
View more →Financial Services BPO
Back-office operations for banks, credit unions, fintechs, and insurance companies. Payment processing, account servicing, and compliance-ready workflows.
View more →Nearshore Software Engineering
Senior frontend, backend, QA, and DevOps engineers who join your repos, your sprints, and your standups on Central Time. You own the roadmap; we recruit, manage, and retain the team, so the engineer who learns your codebase is still on it next quarter.
View more →
92%
Client
Retention
Our Dallas outsourcing partners stay year over year.
40-50%
Cost Savings
vs. U.S. teams
90% CSAT
Average CSAT
Central time
same-workday coverage
Amalga gives Dallas companies nearshore savings and a team that still feels like your own. We run your operation from Mexico with a Dallas presence and Central Time alignment, at 40–50% below U.S. cost, and we serve the entire Dallas-Fort Worth metro, from Frisco and Richardson to Irving, Arlington, and Fort Worth, not just downtown Dallas.
Same Hours, No Lag Your outsourcing team in Mexico operates on Central Time. Standups, escalations, and feedback happen during your workday, not on a 12-hour delay.
Bilingual by Default Every team member speaks English and Spanish natively. For Dallas companies serving Texas's large and growing bilingual population, that is one team covering both languages.
A Partner You Can Visit Our Dallas office is where you'll meet your account team. Our Monterrey and Mexico City centers are a short flight from Dallas when you want to see operations firsthand.
Outsourcing from Dallas with Amalga means your team works your hours, speaks your customers' language, and operates close enough to visit. That is nearshore done right.
We deliver white-glove outsourcing with the rigor of a large-scale operation. As a nearshore BPO provider serving Dallas, you get direct access to leadership, a local DFW team, and operations that treat your business like their own.
When you outsource through Amalga in Dallas, you are not managing a vendor. You are partnering with an operations team that owns your KPIs, coaches your people, and sends you performance data before you have to ask for it. Your job is to review the results, not run the team.
Our leadership team comes from GE, Bloomberg, Concentrix, Teleperformance, and Apollo Global Management, and 92% of our clients renew year over year. We will build your Dallas operation the same way.
Address
13155 Noel Road, Suite 900, Dallas, TX 75240
Phone
214-233-6438
Hours
Monday through Friday, 8:00 AM – 6:00 PM CT
Dallas Outsourcing Results That Scale
The Challenge
The Solution
The Results
Under 10 Days
Under 24 hrs
92%
91%+
*Results vary by engagement. This case study reflects one client's experience.
See how our Dallas outsourcing team can deliver similar results for your operation. Get a Free Consultation
"We had been backlogged and we were able to gain control of that. That was super helpful to the business."
"Amalga's Mexico playbook took us from strategy to a fully functioning nearshore team in months, not years."
"The commitment and experience provided to this new project implementation was above the initial expectations."
Amalga is an outsourcing provider with a Dallas-area presence for local account management and client meetings, with operations teams in Monterrey and Mexico City. That structure keeps costs 40-50% below U.S. rates while maintaining real-time collaboration on Central Time.
Offshore teams work while you sleep, which means every question takes a day to get answered and every escalation sits until morning. Amalga's teams operate on Central Time from Mexico, the same hours as your Dallas office. They're bilingual, culturally fluent, and familiar with how U.S. companies communicate and do business. You save 40-50% without the timezone headaches.
Technology, financial services, legal, and telecommunications drive the DFW economy, and those are exactly the industries that rely on BPO services in this market. Dallas-area law firms need bilingual intake and after-hours coverage. Banks and credit unions across North Texas need compliance-ready back-office operations. Tech companies along the Platinum Corridor need bilingual support teams that can scale.
Customer experience and call center outsourcing teams in Dallas typically ramp in 2-4 weeks. Sales and retention teams take 3-6 weeks. Full team deployments with training, QA, and certification average 60-90 days from kickoff to go-live.
Managed operations means we do not just provide people. We hire, train, manage, and retain your team with a dedicated team lead, QA specialist, and operations manager. We own the daily execution (scheduling, coaching, performance tracking, and reporting) so you do not have to.
Yes, 100% of our team members speak both English and Spanish, and most hold C2-level English proficiency with prior U.S. client experience. For Dallas companies serving the large Spanish-speaking population across DFW and North Texas, this removes the need to run separate English and Spanish support lines.
Amalga Group is ISO 27001 certified and PCI DSS compliant for payment-related operations, with HIPAA-aligned data handling. We are currently completing SOC 2 certification, and our Mexico operations comply with the Ley Federal de Proteccion de Datos Personales.
We're flexible, but we work best with clients who need at least 5-10 dedicated team members. For smaller needs, we offer pilot programs to validate fit before scaling.
Pricing is typically per-seat monthly. It covers the fully-loaded cost of each team member plus Amalga's recruiting, HR, and infrastructure support.
Traditional agencies place people and disappear. Amalga provides the full infrastructure: rigorous vetting, structured onboarding, ongoing HR support, optional QA and training, facilities if you need them, and retention programs that actually work. You get dedicated nearshore teams that perform like internal hires. Not temps.
Tell us your team size and service needs. As your outsourcing provider in Dallas, we'll send you a custom proposal with pricing, ramp timeline, and team structure within one week.
