About Amalga - Nearshore BPO Services

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BUILT ON PEOPLE. PROVEN BY PERFORMANCE.

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96%

Client Retention

96.8%

Team Retention

90%

5 yrs

Operating

Why Amalga Exists

The BPO Industry Has a Problem

Somewhere along the way, the BPO industry forgot it's a people business. It got really good at filling seats, and really bad at keeping the people in them.

When Jens Erik Gould was working in the financial sector, he saw the same pattern: operational bottlenecks, high turnover, and difficulty scaling reliable teams. He founded Amalga in 2021 to fix that.

Selling seats

Delivering outcomes

Rotating junior reps

Senior leadership on your account

People as parts

Teams that stay and grow

How We Operate

A Partner You Don't Have to Babysit

You get a team that knows your business, leadership that answers when you call, and results you don't have to micromanage.

Direct C-Suite Access

No handoff to a junior team member after the contract closes.

Managed Operations

Repeatable processes. Measurable results. No black box.

SMB/Midmarket Focus

We do not take on clients we cannot prioritize.

Deep Industry Experience

Legal. FinServ. Tech. eComm. Real experience, not a learning curve.

Our Values in Action

What We Stand For

Excellence

High standards. Consistent delivery. Always improving.

90%+ quality scores

Integrity

Say it. Do it. Own it.

96% client retention

Empathy

Respect first. Retention follows.

96.8% team retention

Meet Our Team

Leadership That Shows Up

Senior operators with enterprise backgrounds involved in your account from day one.

Jens Erik Gould

Chief Executive Officer

Jens is a seasoned finance and technology professional with 20+ years of experience, including roles at Apollo Global Management and Bloomberg. He brings deep expertise across global markets with a strong track record in high-performance financial and tech environments.

Michael Hengst

Chief Financial Officer

Mike is a senior financial leader with 20+ years of experience, including 12 years at General Electric. He has a proven track record managing and optimizing $200M operations across complex organizations.

Esli Lopez

Director of Operations

Esli is a BPO leader with 16+ years of experience at Concentrix, Sutherland, and Teleperformance. COPC 7.0 certified, with a strong focus on quality, efficiency, and continuous improvement.

Our Extended Leadership

Alex Ramirez

Sr. Talent Acquisition Manager

Ivan Solis

Business Infrastructure Manager

Jorge Perez Gonzalez

Sr. Operations Manager

Patrick Manus

Executive Sales Consultant

Dagoberto Oviedo

Accounting & Payroll

Judith Rodriguez

Client Success Specialist

Ana Barrera

HR Specialist

Ximena Duk

TA Coordinator

Catalina Perez

Executive Assistant

Salma Kuri

Sr. TA Specialist

Daniel Martinez

Sr. TA Specialist

Alejandra Ramirez

TA Specialist

Carlos Romero

Team Lead

Jorge Gomez

Team Lead

Shannen Albornoz

Team Lead

Our People

We Build Careers, Not Churn

We're not the biggest. We're not trying to be. What we are is a place where good people do good work and actually want to stay. That's rare. You'll feel it.

You'll work directly with U.S. clients and solve real problems across legal, finance, and tech. People grow here. Ask anyone who started in ops and now runs a team. Not a promise on a careers page. Just how it works.

96.8% Annual retention

4.4 ☆ Glassdoor rating

Where We Operate

Two Hours Away, Not Twelve

We invite every client and prospect to visit. Meet your team, tour the facility, see operations running live. A few hours by plane from most major U.S. cities, and you're always welcome.

Austin, Texas

U.S. Headquarters (Texas)

101 East Park Boulevard
Plano, TX 75074

Utah

Regional US Office (Utah)

2825 E Cottonwood Pkwy
Cottonwood Heights, UT 84121

Monterrey

Operations Center

Dr. Roberto J. Cantú 2777 4th Floor,
Ampliación Comercial Doctores, 64710 Monterrey, N.L Mexico

Mexico City

Operations Center

Av. Insurgentes Sur 1079,
Col del Valle Sur, Benito Juárez, 03720 Ciudad de México, CDMX Mexico