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Case Studies
"Our internal audits confirmed high accuracy and quality in their work."
Operations Manager, Legal Services Provider
The Solution
Dedicated 50+ full-time agent team with real-time performance monitoring. Backlog eliminated. $91K/mo in cost savings.
See how Amalga nearshore BPO teams help clients scale operations, cut costs, and improve quality.
Global Financial Services Firm
Had to build a nearshore engineering team from scratch in a market where they had no presence, no entity, and no time.
100%
Retention (6 mo)
<3 mo
Full Sprint Parity
Global Omnichannel Apparel Retailer
Operational performance was significantly below expectations across multiple markets, driven by both performance gaps and talent constraints.
92%
CSAT Score
95%+
Language Qualification Rate
U.S. Digital Payments Platform
CSAT had fallen below target, productivity was off across voice and messaging, and attrition was above 8% during rapid growth. jansjamkms
85%+
CSAT Score
<5%
Agent Attrition
National Telecommunications Company
Previous vendor did not keep up with SLAs, causing customer experience to drop below 75%.
91%
Customer experience score
Two minutes
AHT reduction (from 600 to 480 seconds)
Every case study started with a conversation. Tell us about your challenges and we'll show you what's possible.
95%+
Client Satisfaction
96%
Client Retention
40-50%
Cost Savings vs. U.S.
<60 Days
Average Setup Time
5+
Industries Served
