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Industries
5 Core Industries
Dedicated Teams
Industry Compliance
U.S. Time Zones
Proven KPIs
Every industry has its own workflows, compliance requirements, and customer expectations. We build teams that already understand yours.
Legal
Intake, call centers, and records retrieval for law firms and LPOs.
TAT 60 to 30 days
Turnaround improvement
WHO WE SERVE
Law Firms, LPOs
National LPO, California LPO, PI firms nationwide
Financial Services
Call centers, collections, and CX for fintechs, credit unions, and digital platforms.
90% CSAT
Customer satisfaction
WHO WE SERVE
Fintechs, Credit Unions, Digital Platforms
Global payments fintech, digital banking platform
Retail & eCommerce
CX, sales, and retention teams for DTC brands and omnichannel retailers.
92% CSAT
Post-implementation
WHO WE SERVE
DTC Brands, Omnichannel Retailers
Apparel Omnichannel Retailer, Premium DTC health-tech retailer, global D2C sleep brand
Telecommunications
Tech support, retention, and sales for national carriers and regional ISPs.
40% Customer Save Rate
Retained After Cancellation Intent
WHO WE SERVE
National Carriers, MVNOs, Regional ISPs
Tier-1 national telecommunications companies
Technology
Engineering hubs, QA, DevOps, and technical support for software companies.
100% Retention
First 6 months
WHO WE SERVE
SaaS & Product Companies, IT & Software Consulting Firms, AI & Data-Centric Companies
Global tech consultancy, financial services platform, development & design agency, SaaS company
Your industry not listed? Tell us what you need. We'll show you what we've done.
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Every team we build starts with your industry, not ours. We train on your workflows, your compliance frameworks, and your brand voice before day one.
The result: CSAT consistently above 85%, ramp times measured in weeks, and attrition rates that stay below what the industry considers normal.
85%+
Avg. CSAT
<5%
Monthly Attrition
30-40%
Cost Savings
Industry expertise requires more than scripts. It requires cultural fluency, real-time collaboration, and teams that understand context before you explain it.
Cultural Alignment
Our teams understand U.S. business norms, customer expectations, and communication standards without coaching.
Same Time Zone
Real-time collaboration, same-day escalations, and no overnight turnaround delays. Your team works when you work.
Accent-Neutral English
Clear, professional communication with your customers, custodians, and stakeholders. No language barriers.
Proximity
Visit your team in person. Meet them, train them, build real relationships. Not a timezone away, a short flight away.
Healthcare
Enterprise SaaS platform
Insurance
Subrogation & recovery
Manufacturing
Industrial equipment supplier
These industries represent selective engagements. Contact us to discuss your specific requirements.
The questions we hear most across every industry.
Every engagement includes clear KPIs, SLAs, and a clear chain of ownership from day one. We run side-by-side call reviews, weekly performance reviews, and real-time quality monitoring. Your team gets full visibility into dashboards and reporting so there are no surprises. Our operations leaders are trained in COPC standards and work directly with your stakeholders to align on priorities and escalation paths.
Our recruiting process is rigorous: multi-stage vetting, English proficiency assessments, role-specific evaluations, and cultural fit screening. Onboarding is structured with documented playbooks, live mentored calls, and clear performance milestones. We track time-to-productivity and quality scores from day one because a fast ramp means nothing if quality doesn't hold.
Nearshore pricing typically delivers 30-40% savings compared to equivalent U.S. teams, while providing significantly higher quality, retention, and productivity overlap compared to offshore alternatives. Pricing is structured per seat or per productive hour depending on the engagement model, with transparent rate cards and no hidden fees.
Our teams work on U.S. and Canadian time zones with strong English proficiency and minimal accents. Cultural alignment runs deeper than language: our specialists understand U.S. business norms, customer expectations, and communication standards. This eliminates the "offshore friction" that slows down operations and frustrates end customers.
Our facilities are ISO 27001 certified and we maintain HIPAA compliance with documented policies and regular training. PCI DSS compliance is in place for payment-related operations. SOC 2 certification is in progress. We support client-specific security requirements including VPN/VDI access, role-based permissions, and controlled offboarding protocols.
Performance management is built into every program through weekly KPI reviews, real-time dashboards, structured coaching cadences, and root cause analysis on misses. We use data-driven insights to identify trends, flag risks early, and implement improvements proactively rather than reactively.
We support L1 through L3 coverage depending on your requirements, with flexible scheduling for business hours, extended hours, or 24/7 operations. When your stack changes or volume spikes, we scale support capacity and adjust skill profiles through our established recruiting pipeline, maintaining continuity and quality throughout the transition.
