40% Cost Savings
96% Client Retention
60-Day Ramp
Central Time Zone
24/7 Coverage
Legal Outsourcing Services
Built for How You Work
Converting calls into consultations. Clearing retrieval backlogs. That's not the pitch, that's our track record.
For Law Firms
Capture more leads. Convert more cases.
Legal Intake Services
24/7 bilingual intake specialists who capture every lead, qualify prospects, and book consultations. Our legal outsourcing services let you focus on practicing law while we handle the phones.
Ramp: 60 days
90%+ quality scores
24/7 coverage
Legal Call Center Services
Bilingual call center teams for case status updates, appointment scheduling, and client communication. Fewer missed calls. Happier clients. Less admin on your desk.
Ramp: 30-60 days
90%+ CSAT
Same-day responses
Primary focus: Personal Injury, Mass Tort, Workers' Comp
For LPOs
Scale retrieval operations. Reduce TAT.
Records Retrieval Outsourcing
Dedicated retrieval specialists who submit clean orders, chase custodians, and QA every record before handoff. Our legal outsourcing services move orders from request to completion.
Ramp: 60 days
KPIs: TAT 60
30 days, Error <5%
Legal Transcription
AI-assisted transcription for depositions, court proceedings, and dictation. Accurate, timestamped, and delivered in your preferred format. Available as part of broader legal outsourcing services.
Contact us for detailsPrimary focus: Workers' Comp, PI, Medical Malpractice, Mass Tort
Your backlog won't clear itself. Let's fix that.
Request a Consultation →
The Amalga Difference
Legal Outsourcing Services Built by People Who've Done the Work
Your team shouldn't have to explain the difference between PI and Workers' Comp. Or why the same request takes two weeks in Texas and two months in California. Or what it takes to move a stalled order off a custodian's desk.
Our legal teams already know. They've worked retrieval queues, handled intake calls, and fixed problems before they escalate. Our experience shows up in your KPIs: turnaround cut in half, error rates under 5%, backlogs cleared.
60→30
Turnaround Time
<5%
Error Rate
10→0
Backlog Days
The Nearshore Advantage
What Offshore Can't Deliver. We Can.
Records retrieval and legal intake require more than checking boxes. They require building relationships and understanding context. Our nearshore legal outsourcing services deliver what offshore cannot.
Cultural Alignment
Our teams get the context, the tone, and the urgency. No scripts, no awkward pauses.
Same Time Zone
Overlapping business hours mean real-time collaboration, faster escalations, and no overnight turnaround delays.
Accent-Neutral English
Clear, professional communication with custodians and callers. No language barriers slowing down your workflows.
1-Hour Flight
Monterrey is a 1-hour flight from Houston. Meet your team anytime. Or we'll come to you.
Sound Familiar?
Problems Our Legal Outsourcing Services Solve
Missed Calls, Lost Cases
Your competitors answer in 2 rings. Your after-hours leads go to voicemail. Every missed call is a case your competitor closes.
TAT Slipping, Backlog Growing
Your retrieval queue keeps expanding. Clients are getting impatient. Your team is chasing problems instead of closing orders.
Offshore Quality Issues
Your current vendor makes errors and misses context. You're spending time fixing their work instead of scaling.
Hiring and Retention
Your intake and retrieval staff keep leaving. Training never ends. Turnover is killing your productivity.
Compliance Concerns
Your data includes PHI, PII, and HIPAA-covered records. Audits happen. Breaches happen. You need a partner who's already built for it.
Scaling Bottleneck
You want to grow but can't add capacity fast enough. Volume spikes overwhelm your current team.
Practice Areas We Support
Legal Outsourcing Services Across Specialties
Whatever practice area your firm handles, we've supported it. Same depth, same standards.
Personal Injury
Workers' Compensation
Mass Tort / Class Action
Medical Malpractice
SSDI
Criminal Defense
Bankruptcy / Debt Relief
Family Law
Employment / Wage & Hour
Lemon Law
Case Study
Legal Outsourcing Services in Action: From 10-Day Backlog to Zero
The Challenge A California-based legal services firm was struggling with a 10-day intake backlog, inconsistent quality, and mounting compliance risk. Their existing vendor couldn't keep up with volume demands.
The Solution Amalga deployed a dedicated 50+ FTE legal operations team with structured training, documented workflows, and weekly calibration sessions. Full ramp in 60 days.
60→30
Turnaround Time
<5%
Error Rate
10→0
Backlog Days
Read Full Case Study →
Want results like this? We'll show you how.
Request a Consultation →What Leaders Say About Our Legal Outsourcing Services
Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.
Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.
We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.
As featured in
Frequently asked questions
Amalga provides legal outsourcing services including legal intake, legal call centers, and records retrieval outsourcing. For law firms, we handle 24/7 bilingual intake and client communication. For LPOs, we provide dedicated retrieval teams that manage order entry, custodian follow-ups, production, and QA.
Yes. Fully HIPAA compliant with documented policies, regular training, and secure infrastructure. ISO 27001 certified. SOC 2 certification in progress.
Personal Injury, Workers' Compensation, Mass Tort, Medical Malpractice, SSDI, Criminal Defense, Bankruptcy, Family Law, Employment Law, and Lemon Law. Whatever your firm handles, we've supported it.
We have particularly strong experience in California and Texas. Each state's process varies, and California's is especially unique. Our teams know the nuances of state-specific regulations, custodian requirements, and compliance standards.
Our nearshore teams get the context, the tone, and the urgency. Overlapping time zones, accent-neutral English, and a 1-hour flight from Houston instead of a full day of travel. We build real relationships with custodians and clients because we understand how U.S. business works.
Both. Our legal outsourcing services support law firms with intake and call center needs, and LPOs with records retrieval operations. The buyers and workflows are different, but our nearshore model delivers value to both.
Legal intake teams typically ramp in 60 days to full specialization. Records retrieval teams can be operational in 30-60 days depending on complexity and volume.
For records retrieval, we reduce turnaround time from 60 days to 30 days, cut error rates from 8-10% to under 5%, and eliminate backlogs (typically from 10 days to zero). For intake, we improve conversion rates, reduce missed calls, and increase consultation bookings.
Not yet. There is no AI platform that handles end-to-end records retrieval. We use AI tools to boost productivity, but custodian calls, negotiations, and exception handling still need a human on the line.
Legal Outsourcing Services Built on People. Proven by Performance.
Ready to Scale Your Operations?
Whether you're a law firm looking to capture more leads or an LPO scaling retrieval operations, our legal outsourcing services deliver. Let's talk.
No pressure. Just a conversation about what's possible.