Technology Outsourcing
Services. Engineering, IT, and BPO On Your Terms.

Technology outsourcing services let you build engineering, IT, and BPO capacity through a nearshore external partner instead of expanding U.S. headcount. With Amalga, that includes client-managed nearshore engineering teams, fully managed IT operations under our SLAs, and BPO support for tech products and customer experience. You choose which model fits each function.

Technology outsourcing is the practice of contracting an external team to deliver work your company would otherwise handle in-house: software development, IT operations, technical support, customer experience, or back-office functions. Done well, it gives you cost flexibility, faster ramp, and access to talent pools you couldn't reach with local hiring alone.

Faster scale, lower fully loaded cost, 24/7 coverage without staffing nights and weekends domestically, and access to specialists you would struggle to retain in-house. The bigger benefit is that your senior engineers stop handling Tier 1 tickets and return to the strategic work on your roadmap.

The common ones: communication gaps from offshore teams, quality variance from staff-aug body shops, knowledge loss when retention is poor, and compliance exposure when controls aren't audited. Amalga reduces each one. Real-time U.S. timezone overlap eliminates async gaps. Managed delivery with named operations leadership keeps quality consistent. 96% client retention proves the people-first model holds up. ISO 27001 plus SOC 2 in progress covers the audit floor.

Look for retention rates, not just placement speed. Ask for client references in your industry. Confirm the technology outsourcing company handles recruiting, HR, and retention with their own team, not a subcontracted vendor. Verify timezone overlap, English proficiency, and security certifications (ISO 27001, SOC 2). And ask for a clear escalation path that goes to a real operations leader, not a help desk.

For U.S. companies, nearshore software development means hiring engineers in nearby countries that work the same business hours, usually Mexico, Costa Rica, Colombia, Brazil or other Latin American countries. Our model delivers because Amalga's engineers are at their desks during your business hours, communication is real-time, and in-person visits are a quick flight away.

Pre-vetted candidates within 5 to 7 business days of engagement kickoff. Teams of 5 to 10 engineers fully onboarded within 4 to 6 weeks. Sprint parity, where the nearshore team operates at the same velocity as your U.S. team, in under 90 days.

Timezone, communication, and quality. Our LATAM engineers work U.S. business hours with 8+ hours of overlap with ET and CT, join live standups, and write and speak English at CEFR B2 to C1. That eliminates the timing gaps that break agile sprints. The quality bar is also closer to U.S. parity, which reduces the rework cycles that erase offshore cost savings.

Three. Client-managed nearshore engineering teams, where your leaders direct the work and Amalga provides the people, HR, and retention infrastructure. Amalga-managed IT operations, where we own the SLAs, run the team, and report to your IT leadership. Amalga-managed BPO and CX, where we run support functions for your product against contractual KPIs. Most clients combine two of the three within the first year.

We deliver both. Our nearshore engineering model gives you client-managed engineers for product and platform work. Our BPO services cover tech support outsourcing, customer experience for SaaS products, and back-office operations, all fully managed by Amalga. Many tech companies start with one service and add the other as they scale. A SaaS company might bring us in for engineers and later add a managed tech support team as their user base grows.

ISO 27001 certified facilities and operations. SOC 2 Type II audit in progress. HIPAA-aligned operations for healthtech engagements, with controlled-access environments and PHI handling protocols. PCI DSS for engagements that touch payment data. We document the controls applicable to your engagement during contracting and report against them in quarterly business reviews.

100% retention in the first 6 months on our most recent engineering engagements, and 95%+ annual retention across our active engineering clients. We protect retention with LATAM-benchmarked compensation, a dedicated People Ops team, and career pathing built into every contract.