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Back Office Support
We recruit, hire, and retain your back office professionals in Mexico. You manage the work. Your controller, COO, or VP of Operations sets priorities, reviews deliverables, and runs the team directly. We build the team around your leadership, not ours.
AP/AR Processors
We place trained accounts payable and accounts receivable specialists who process invoices, manage collections, reconcile accounts, and handle vendor payment queues under your team's daily direction.
Data Entry & Document Processing Specialists
We recruit detail-oriented data entry specialists who handle high-volume transaction recording, document indexing, form processing, and database maintenance in your existing systems.
Reconciliation Analysts
We source mid-level reconciliation analysts who manage daily multi-account bank reconciliation, flag discrepancies, and maintain month-end close compliance under your controller's direction.
Payroll Processing Analysts
We hire experienced payroll processors who handle pay cycles, deduction tracking, employee record updates, and compliance reporting under your HR or finance lead's direct management.
Vendor & Contract Administrators
We place vendor administration specialists who handle onboarding, contract tracking, renewal management, and vendor correspondence. Standardized, documented, and managed under your ops lead.
Administrative Operations Support
We recruit bilingual administrative professionals who manage scheduling coordination, inbox management, reporting support, and general ops workflows under your team's direct direction.
Active back office teams in
financial services, tech, legal,
and eCommerce
English and Spanish native back
office teams
First shortlist in 1-2 weeks, your
team is fully operational
in 30 days
PCI DSS compliant,
audit-ready documentation
Across all active
outsourcing engagements
Open back office roles do not just slow your operations down. They pull your controller into AP work, push reconciliation deadlines, and force your operations lead to manage transactions instead of strategy.
Entry Level Back Office Talent Is Too Expensive to Retain
Every AP or data entry seat you fill domestically takes 60-90 days to recruit and another 30 to onboard. Most entry-level hires leave within 12 months, and the cycle restarts from zero.
Your Operations Lead Spends Time on Transactions Instead of Strategy
When back office seats sit empty, transactional work rolls uphill. Your controller or VP of Operations ends up processing invoices and chasing vendor payments instead of focusing on planning, reporting, and business operations.
Growth Timelines Do Not Wait for Hiring Cycles
When transaction volume scales faster than your team can hire, your back office becomes the bottleneck. Nearshore teams deliver trained professionals on your timeline, not U.S. recruiting timelines.
Compliance and Data Security Gaps Widen With Every New Hire
Your back office team handles sensitive financial data across multiple platforms. Without ISO 27001 certified infrastructure and role-based access controls, every new hire increases your compliance exposure. A team built on ISO 27001 infrastructure with built-in security protocols reduces that risk from day one.
Inconsistent Processes Create Compounding Errors
Your AP, AR, and data entry teams are scattered across different tools, spreadsheets, and approval chains. Without standardized workflows, errors compound and month-end close stretches longer every quarter.
Lose one AP processor. That is 90 days to rehire and 30 more to onboard. What does four months of backlogged invoices cost your operation?
Our name comes from "amalgamate" — we unite U.S. companies and Latin American talent into one high-performing operation. Not two disconnected worlds. Not a vendor relationship. One team.
Most back office service providers give you a team that serves five other companies at the same time. We recruit professionals who work for you and only you, report directly to your controller or operations lead, and log into your systems every morning. Your team sets the priorities, runs the reviews, and owns the output.
Your operations lead assigns tasks, manages daily queues, and reviews deliverables the same way they would with a local hire. We handle everything behind the scenes — recruiting, HR, payroll, benefits, and retention — so your leadership team can focus on the operation, not the back office.
Our broader leadership team includes experience at Concentrix, Teleperformance, Bloomberg, and Apollo Global Management. We understand what operations leaders need because we have built and managed operations at scale.
92%
Client
Retention
97.8%
Annual Employee Retention
40-50%
Cost Savings vs. U.S.
80,000+
Monthly Transactions
90%
Average CSAT Across Active Programs
A global consumer technology and wellness brand ran their entire AP, AR, and reconciliation operation through Amalga with zero active reconciliation observations over a continuous engagement. Their operations lead manages the team the same way they manage their local hires.
That is what back office support looks like when the talent is yours to manage.
Choosing between outsourcing back office services and local hires is a real decision with trade-offs. Here is a comparison of when nearshore talent makes sense and when keeping everything local is the better choice.
Not sure? Talk to us. We will walk you through the cost comparison for your specific back office operation.
Nearshore teams work best when your operations lead and your back office sit in the same time zone. Monterrey and Mexico City offer direct flights from all major U.S. cities, which means real oversight and same-day site visits without the jet lag.
Houston
1 hr
Monterrey
Dallas
1.5 hrs
Monterrey
Miami
3 hrs
Monterrey
Los Angeles
3.5 hrs
Mexico City
Chicago
4 hrs
Mexico City
Compare that to 15+ hours to Manila or Bangalore. A reason mid-market operations are moving nearshore.
Same-day site visits. Real oversight. No jet lag. Your nearshore back office team works when you work.
Top Universities
Tec de Monterrey, UNAM, ITAM
55K+ BPO/Tech Talent
Monterrey + Mexico City
Culturally Fluent
No scripts that sound translated
Stable & Secure
ISO 27001 certified facilities
How Amalga's back office support helped a global consumer technology and wellness brand stabilize their AP, AR, and reconciliation operation under their own operations lead.
The Challenge
The Solution
The Results
0 days, cleared and held at zero
Under 24 hours
0 active observations, maintained throughout
Head of Operations — Global Consumer Technology and Wellness Brand
Results vary by engagement. This case study reflects one client's experience.
Want Us to Manage the Team?
All of our current outsourced back office engagements are client-managed. But if you want Amalga to own delivery outcomes — managing your AP, AR, reconciliation, or data entry operation end to end — we can do that too.
Talk to Us About Managed Back Office Services →An outsourced back office only works when your team uses your tools. We train every Amalga team member on your ERP, payment platforms, and reporting systems, and they integrate into your existing workflows from day one.
And many more. If your team uses it, we can learn it.
Book a Discovery Call
"We needed a partner who could move fast without cutting corners on compliance. Amalga delivered."
"Amalga understands our high standards for hiring top talent. They check in regularly with both our team and the contractors to ensure satisfaction, stay aligned on expectations, and address any issues quickly. That consistency and follow-through have made them a trusted partner."
"We have worked with Amalga for over a year, and the quality of candidates they deliver has been consistently top tier. Their ability to bring strong Accounting and Finance talent quickly and reliably has been a major advantage for our team."
We partner with U.S. companies to build and retain a team of professionals who handle internal operational functions under your leadership's direct management. This includes accounts payable, accounts receivable, bank reconciliation, data entry, payroll processing, and administrative workflows.
Unlike managed services models where a vendor controls delivery, our model places your controller, COO, or VP of Operations in charge of the work. We recruit, hire, and retain the team. Your leadership manages the output.
We recruit back office professionals with direct experience in QuickBooks, NetSuite, SAP, Oracle, Bill.com, Sage, Xero, Microsoft Dynamics, Salesforce, and ADP. Our hiring process includes technical assessments on the specific platforms your team uses. If your system is not on that list, we source candidates with relevant experience and train them before their start date.
We work exclusively with U.S. companies across financial services, healthcare technology, legal services, eCommerce, and consumer goods. Our candidates come with hands-on experience in U.S. operational workflows, reporting cycles, and compliance requirements.
Our teams in Monterrey and Mexico City operate on Central Time, which overlaps fully with U.S. business hours. Your AP, AR, and reconciliation team works your exact schedule, attends your virtual team meetings, and is reachable the same way any local hire would be. There is no overnight handoff or async delay.
We operate under ISO 27001 certification with PCI DSS compliance. All financial system access runs through VPN with role-based controls and data encryption. We support internal controls documentation, segregation of duties enforcement, and audit preparation. Your IT team provisions access directly and retains full control over permissions.
We handle replacement recruiting immediately using the same role profile and technical requirements. Our 97.8% annual employee retention rate means turnover is rare, but when it happens, we manage the entire backfill process. Our investment in competitive compensation, career development, and a stable work environment is what keeps back office talent long-term.
We operate a client-managed back office support model. Your controller, COO, or operations manager directs the work, sets priorities, and reviews output. We recruit, hire, onboard, and retain the talent. We handle HR, payroll, benefits, equipment, and workspace. Your leadership manages the back office. If you prefer a fully managed model where we own delivery outcomes, we offer that option as well.
Our teams handle the full back office stack: accounts payable, accounts receivable, bank reconciliation, data entry and document processing, payroll processing support, vendor and contract administration, expense management, reporting support, and general administrative operations.
Our core strengths are AP, AR, reconciliation, and data processing. Those functions are high-volume, process-driven, and measurable, which is exactly what nearshore teams execute well.
Our full hiring and onboarding cycle takes 3-5 weeks. We present a shortlist of qualified candidates within 1-2 weeks. After your team selects candidates and confirms a start date, we coordinate onboarding with your operations and IT teams, provision equipment, and set up secure system access. New team members are operational within 1-2 weeks and performing at full capacity within 30-60 days.
We recruit across the full experience spectrum, from entry-level AP and AR processors to mid-level reconciliation analysts, senior data specialists, payroll managers, and administrative leads. Typical team structures include a mix of senior and junior professionals reporting to a team lead, who reports directly to your controller or VP of Operations.
Share your open roles and how your back office runs today. We'll come back with a back office support plan built around your operations lead's priorities.
