Nine outsourcing services, one nearshore BPO partner in Salt Lake City. From call center outsourcing to back-office operations, every team below is bilingual, operates on U.S. time zones, and reports directly to you.
Bilingual Answering Service
Professionally trained bilingual team members answer your calls in English and Spanish, 24/7. No missed calls, no language barriers, no separate phone lines for each language.
View more →Call Center Outsourcing
Inbound and outbound call center outsourcing that runs on your systems and your SLAs. Real-time QA, workforce management, and performance reporting built into every SLC engagement.
Legal Answering Service
After-hours and overflow call handling for law firms. Every caller reaches a trained intake specialist who qualifies leads and books consultations on your behalf.
Legal Intake
Full legal intake operations for personal injury, mass tort, and workers' compensation firms. Trained team members screen, qualify, and route cases using your criteria.
Legal Call Center
Dedicated call center operations for law firms and legal process outsourcers. Case status updates, client communication, and records coordination handled by your team.
Back Office Outsourcing
Data entry, document processing, accounts payable, and administrative support. Structured workflows with daily output tracking and error rate reporting.
Nearshore Outsourcing
Dedicated nearshore teams that operate inside your systems and workflows. You get the cost advantage of Mexico with the proximity and oversight of a domestic partner.
Spanish Answering Service
Native Spanish-speaking team members handle calls from your Spanish-speaking customers with the same quality and professionalism as your English lines.
Financial Services BPO
Back-office operations for banks, credit unions, fintechs, and insurance companies. Payment processing, account servicing, and compliance-ready workflows.
Nearshore Software Engineering
Dedicated nearshore engineering teams across frontend, backend, QA, and DevOps that plug directly into your stack, your sprints, and your tools. Fluent English, senior-level talent, Mountain Time alignment, no staff-aug churn.
96%
Client
Retention
Our clients stick around because we deliver
60 Days
Average ramp time for new BPO teams
90% CSAT
Average client satisfaction score
+50
Years
Experience
Combined leadership experience
You shouldn't have to pick between an outsourcing provider you can afford and one you can actually work with. Amalga is a nearshore BPO partner based in Utah with operations in Mexico, giving Salt Lake City companies 40-50% savings with a team that's close enough to hold accountable.
Same Hours, No Lag Your outsourcing team in Mexico operates on Mountain Time. Standups, escalations, and feedback happen during your workday, not on a 12-hour delay.
Bilingual by Default Every team member speaks English and Spanish natively. For SLC companies serving Utah's growing bilingual population, that's one team covering both languages.
A Partner You Can Visit Our Salt Lake City office is where you'll meet your account team. Our Monterrey and Mexico City centers are a short flight when you want to see operations firsthand.
Outsourcing from Salt Lake City with Amalga means your team works your hours, speaks your customers' language, and operates close enough to visit. That is nearshore done right.
We deliver white-glove outsourcing with the rigor of a large-scale operation. As a nearshore BPO provider in Utah, you get direct access to leadership, a local SLC team, and operations that treat your business like their own.
When you outsource through Amalga in Salt Lake City, you're not managing a vendor. You're partnering with an operations team that owns your KPIs, coaches your people, and sends you performance data before you have to ask for it. Your job is to review the results, not run the team.
Leadership from GE, Bloomberg, Concentrix, Teleperformance, and Apollo Global Management. 96% of our clients renew year over year. We'll build your Salt Lake City operation the same way.
Address
56 E Broadway, Salt Lake City, UT 84111
Phone
801-449-1725
Hours
Monday through Friday, 8:00 AM – 6:00 PM MST
SLC Outsourcing Results That Scale
The Challenge
The Solution
The Results
10.6 days → Zero
60 days → 30 Days
$91,000
12 → 50+ Team Members
*Results vary by engagement. This case study reflects one client's experience.
See how our Salt Lake City outsourcing team can deliver similar results for your operation. Get a Free Consultation
"We had been backlogged and we were able to gain control of that. That was super helpful to the business."
"Amalga's Mexico playbook took us from strategy to a fully functioning nearshore team in months, not years."
"The commitment and experience provided to this new project implementation was above the initial expectations."
Yes, Amalga Group is an outsourcing provider with a Salt Lake City office for local account management and client meetings. Our operations teams work from delivery centers in Monterrey and Mexico City, which keeps costs 40-50% below U.S. rates while maintaining real-time collaboration in your time zone.
Offshore teams work while you sleep, which means every question takes a day to get answered and every escalation sits until morning. Amalga's teams operate on Mountain Time from Mexico, the same hours as your Salt Lake City office. They're bilingual, culturally fluent, and familiar with how U.S. companies communicate and do business. You save 40-50% without the timezone headaches.
Technology, financial services, healthcare, and legal drive Salt Lake City's economy, and those are exactly the industries that rely on BPO services in this market. Silicon Slopes companies need bilingual support teams that can scale. Banks and credit unions along the Wasatch Front need compliance-ready back-office operations. Law firms across Utah need after-hours intake. That's exactly why we're here.
Customer experience and call center outsourcing teams in SLC typically ramp in 2-4 weeks. Sales and retention teams take 3-6 weeks. Full team deployments with training, QA, and certification gates average 60-90 days from kickoff to go-live.
Managed operations means we don't just provide people. We hire, train, manage, and retain your team with a dedicated team lead, QA specialist, and operations manager. We own the daily execution, including scheduling, coaching, performance tracking, and reporting, so you don't have to.
Yes, 100% of our team members speak both English and Spanish, and most hold C2-level English proficiency with prior U.S. client experience. For SLC companies serving diverse populations across the Wasatch Front, this removes the need to run separate English and Spanish support lines.
Amalga Group is ISO 27001 certified, HIPAA compliant, and PCI DSS compliant for payment-related operations. We're currently completing SOC 2 certification, and our Mexico operations comply with Ley Federal de Proteccion de Datos Personales
Tell us your team size and service needs. As your outsourcing provider in Salt Lake City, we'll send you a custom proposal with pricing, ramp timeline, and team structure within one week.
