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Legal Intake
Every inquiry, by phone, web form, or chat, runs through one dedicated intake team working from your scripts, qualification criteria, and conflict-check process. Amalga's QA program keeps quality consistent on every channel.
Live Call Intake and Qualification
Your callers get a live, trained specialist on the first ring. Intake specialists ask your qualifying questions and screen for practice-area fit using the scripts your firm approves.
Bilingual Legal Intake
Your Spanish-speaking callers get the same professional experience as everyone else. Bilingual specialists handle intake in English and Spanish, trained in legal terminology in both languages.
Web and Chat Lead Capture
Your website leads stop sitting unanswered overnight. Specialists monitor and respond to web form submissions and live chat inquiries, so every channel feeds the same intake process.
Conflict Checks and Case Screening
Your intake stays accurate before it reaches an attorney. Specialists run your conflict-check steps and initial case screening criteria on every inquiry, flagging anything that needs attorney review.
Consultation Scheduling and Follow-Up
Your qualified leads do not go cold. Specialists schedule consultations directly on your calendar and follow up on leads that have not yet responded, under your team's follow-up cadence.
Intake Documentation and Data Entry
Your case files start clean. Specialists log every call and lead into your existing intake system with complete, accurate documentation, ready for attorney review.
100%
Bilingual
English-Spanish, every team member
92%
Client Retention
Rate
2-4
Weeks
Average Go-Live
U.S.
Time Zones
Mountain Time operations
40-50%
Cost Savings
vs. U.S. Teams
Prospective clients call more than one firm before deciding. When your front desk can't keep up, or a new hire leaves mid-training, a missed call becomes a client on someone else's roster.
Missed Calls Happen Outside Business Hours
Legal emergencies do not wait for office hours. A personal injury claim, an arrest, or a family law crisis often happens at night or on a weekend, exactly when most firms send calls to voicemail. Callers who reach a voicemail box rarely wait for a callback; they keep dialing until someone picks up.
Front-Desk Turnover Disrupts Your Intake Process
Intake roles in Salt Lake City are expensive to fill and hard to keep. When a front-desk hire leaves within the first year (and many do), your firm loses institutional knowledge of your scripts, qualification criteria, and conflict-check process along with them.
Lead Volume Outgrows Your Front Desk
As your marketing and referral volume grows, call volume grows with it. Without a dedicated intake function, calls roll to voicemail, web leads sit unanswered, and qualified prospects slip through before an attorney ever sees them.
One dedicated intake team closes all three gaps: every after-hours call answered, every web lead worked, and every qualified prospect booked before they reach the next firm.
Salt Lake City's legal market is crowded, and prospective clients rarely stop at one firm. For SLC practices, intake is where a case is won or lost, long before an attorney opens a file. The busiest firms treat it as a dedicated function rather than a front-desk duty.
Trained for Your Practice Areas Personal injury, family law, immigration, and criminal defense firms across Salt Lake City live on fast, accurate intake. We build teams who know the questions each practice area turns on, so every caller is qualified correctly the first time.
Bilingual for Your Clients A growing share of SLC legal clients are more comfortable in Spanish, especially in immigration, personal injury, and family law. Bilingual intake means those callers are qualified accurately instead of lost to a language barrier.
Nearshore, on Your Firm's Clock Our specialists work U.S. business hours from Mexico, a short flight from Salt Lake City, so your office coordinates in real time. Privileged client information stays under U.S.-aligned security controls, never routed to an overnight offshore desk.
For SLC firms, intake is the difference between a signed client and a missed one. A dedicated nearshore team makes sure no inquiry slips away.
A shared call center spread across a dozen firms can't hold each one's rules, so mistakes recur. Amalga's specialists work only your firm's cases, briefed on your practice areas and intake process before they take a call.
Your firm sets the rules; we run the operation. Nothing goes live until you sign off on the scripts, qualifying questions, and conflict-check steps. You keep eyes on the work through recorded calls, scorecards, and lead-quality reports. Amalga handles the hiring, coaching, and daily management, so your team keeps control without the overhead.
Intake is the first impression a prospective client forms of your firm, so the people running it matter. Our leadership came up through Apollo Global Management and GE and scaled contact-center operations at Teleperformance and Concentrix. Clients stay with us at a 92% rate, and a trained intake team can be live for your firm in under four weeks.
Address
56 E Broadway, Salt Lake City, UT 84111
Phone
801-449-1725
Hours
Monday through Friday, 8:00 AM – 6:00 PM MST
A regional law firm's legal intake operation
The Challenge
The Solution
The Results
Under 10 Days
91%+
96%
Down 38%
Under 1%
*Results vary by firm. This case study reflects one client's experience.
See what nearshore legal intake services can do for your SLC practice. Get a Free Consultation
“We were dealing with a significant intake backlog, and resolving it quickly without disrupting quality was critical to our operations.”
“We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.”
“What truly sets this team apart is their consistency. With over 90% team retention, we've experienced a level of continuity and stability in our legal intake operations we hadn't seen with previous partners.”
Legal intake outsourcing means a dedicated nearshore team answers, qualifies, and routes new client inquiries on your firm's behalf, following your specific scripts and criteria. Amalga provides this as a team based in Mexico, recruited, managed, and retained by us, operating under your approved scripts and criteria with full visibility into performance. Legal intake is part of Amalga's broader legal outsourcing services for law firms.
We start with a short discovery call to understand your practice areas, current intake process, and qualification criteria. From there, we build a custom intake script, source qualified bilingual specialists, and present a shortlist within one to two weeks. After you approve your team, we handle onboarding and system access setup. Most SLC programs go live within two to four weeks.
Your intake specialists answer calls, monitor web forms and chat, and log every interaction into your existing intake system, the same way an in-house hire would, just based in Mexico. You approve the scripts and qualification criteria up front, then review call recordings, QA scorecards, and lead quality through regular reporting. Amalga runs day-to-day operations, coaching, and escalations behind the scenes.
The specialists on your account handle your firm's cases and nothing else, so they aren't switching between a dozen different scripts. That focus lets them qualify each caller accurately and deliver the same firm-specific experience, call after call.
Every specialist handles calls in both English and Spanish, so a Spanish-speaking caller is never routed to a separate line or asked to call back. The same person greets them, works through your qualifying questions and conflict-check steps in their language, and logs the intake in your system for your team. Training in the legal terminology of both languages keeps qualification accurate in either one.
We cover evenings, weekends, and after hours, when many legal emergencies actually happen. A caller reaching you at night still gets a live specialist who qualifies them and books a consultation. An urgent matter is captured the moment it comes in rather than sitting in voicemail until the next business day.
We build your firm's conflict-check steps directly into the intake script, so a specialist runs them on every inquiry that comes in. They capture the party names and details your process calls for, and flag any potential match for your team to clear. Nothing reaches an attorney until it's checked.
Pricing depends on call volume, coverage hours, and the complexity of your qualification process. Most programs are billed per team member rather than per call. You get a dedicated specialist whose time belongs to your firm, and a cost you can predict month to month. Amalga's nearshore model typically saves SLC firms 40% to 50% compared to an in-house intake hire.
With Amalga, most programs go live in two to four weeks. That includes script development, specialist sourcing, training, and system access setup. New specialists are fully operational within the first two weeks of launch.
We operate under ISO 27001 certification. Intake system access runs through VPN with role-based controls and data encryption. Your IT team provisions access directly and retains full control over permissions, consistent with the confidentiality standards your firm requires.
Your front desk should not be the reason a qualified lead goes to another firm. Tell us your practice areas and how your intake runs today. We will build an intake team plan for your SLC firm with pricing, coverage hours, and a go-live date.
