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Locations
Two U.S. offices for client governance and account management. Two Mexico operations centers for delivery.
Every location runs on U.S. time zones and is home to bilingual team members.
U.S. Headquarters
101 East Park Boulevard, Plano, TX 75074
Corporate headquarters and executive leadership. Your account team, strategy partners, and client governance sit here.
Regional U.S. Office
56 E Broadway, Salt Lake City, UT 84111
Serving Mountain West and Western U.S. markets. Bilingual answering services, legal intake, customer experience, and sales outsourcing for SLC-area companies.
Operations Center
Dr. Roberto J. Cantú 2777, 4th Floor, Ampliación Comercial Doctores, 64710 Monterrey, N.L. Mexico
Primary nearshore delivery center. Customer experience, legal process outsourcing, sales, finance, and engineering teams operate from Monterrey with direct flights to Houston (1 hr), Dallas (1.5 hrs), and Miami (3 hrs).
Operations Center
Av. Insurgentes Sur 1079, Col del Valle Sur, Benito Juárez, 03720 Ciudad de México, CDMX Mexico
Full-service nearshore delivery center with direct flights to Los Angeles (3.5 hrs), Chicago (4 hrs), and New York (5 hrs). Home to engineering, CX, and back-office teams.
Aligned to CST/CT
Houston to Monterrey
Bi-cultural, U.S.-aligned
BPO talent pool
#1 university in LatAm
See It Before You Sign It
Other providers ask you to trust the process. We ask you to come see it. Book a flight to Monterrey (one hour from Houston) or Mexico City (direct from LA, Chicago, New York). Walk the operations floor. Sit with your team. Review the dashboards with your operations manager. Then decide. No 15-hour trip to Manila, no midnight calls to Bangalore, just a short flight to an operation you can see with your own eyes whenever you want.
“Amalga’s Mexico playbook took us from strategy to a fully functioning nearshore team in months, not years.”
“The commitment and experience provided to this new project implementation was above the initial expectations.”
“We had been backlogged and we were able to gain control of that. That was super helpful to the business.”
Our Monterrey and Mexico City operations centers are open to every client and prospect.
Pick a date, and we will set up a floor tour, introduce your team, and show you the operation running live.
