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Amalga Group

Amalga is an American-owned nearshore BPO partner that seamlessly integrates dedicated nearshore teams into U.S. organizations.

Fresh labor data released this week showed that job openings continue to greatly outnumber available workers in the U.S., underscoring the advantages of seeking nearshore talent from countries such as Mexico.

There were 5.46 million more job openings than available workers in the U.S. in April, while another 4.4 million people quit their jobs, according to the Bureau of Labor Statistics’ JOLTS report released this week.

The historically high figures reflect the ongoing “Great Resignation” that has posed unprecedented challenges for businesses across the country struggling to hire the right talent. Companies are having trouble hiring from an increasingly limited pool of workers, fueling wage growth and exacerbating a disparity between labor supply and demand.

Yet for many companies, there is a solution outside the U.S. Mexico, for instance, has a wealth of highly qualified bilingual talent that can provide an array of top-notch services from digital marketing to IT, and from customer service to data entry.

Indeed, companies that are having trouble attracting and retaining staff can reduce their turnover rate through nearshoring — the practice of transferring a business operation to a nearby country. In the services sector, the practice of nearshoring is particularly easy.

Companies don’t have to set up an office to Mexico. Rather, foreign workers can work remotely — an approach that is more feasible since remote work became common during the pandemic. Remote workers from Mexico are especially good at integrating into U.S. companies because they live in the same or a similar time zone, making them more responsive than workers in other parts of the world.

Additionally, given the geographical proximity and strong U.S. corporate presence in Mexico, many workers are familiar with U.S. culture and possess a highly advanced level of English. The country also has top universities that educate highly skilled talent in a wide array of disciplines.

For more information on how to explore filling job openings with talent in Mexico, contact us at info@amalgagroup.com.

CONTACT US

Why Amalga Group?

We’re an American-owned nearshore BPO partner, delivering U.S.-grade execution through dedicated teams in Mexico at 40-50% lower cost. A boutique partner you can actually visit, with leadership that picks up the phone.

Our name comes from "amalgamate." To unite into one. That's exactly what we do: bring U.S. companies and Latin American teams together into one high-performing operation, not two disconnected worlds. When you work with Amalga, your nearshore team isn't a vendor. They're an extension of your organization.

96%+

Client Retention

90%

Average Client Satisfaction Score

+50

Years Combined Leadership Experience

Questions

Nearshore BPO Questions Answered

Will a nearshore team match our quality and culture standards?

Our delivery model is built for U.S. expectations: bilingual, culturally fluent teams aligned to U.S. time zones, structured onboarding to your brand and processes, and proactive communication rhythms. Our team members are accent-neutral, and many have lived or worked in the United States. You'll find they communicate, write, and engage at the same level as U.S.-based professionals.

How does nearshore compare to offshore or hiring directly?

Nearshore performance lowers total cost of ownership. U.S.-aligned time zones, strong English, cultural fluency, and proximity make collaboration faster and smoother. That translates into less rework, fewer misunderstandings, quicker ramp-up, higher retention, and less management burden on your team. You're not paying for labor. You're paying for reliable execution and outcomes delivered with the responsiveness of an extension of your operation.

How do you ensure quality and consistency?

Amalga operates as a managed services partner, not a body shop. We provide documented workflows and SOPs, clear KPIs and SLAs, ongoing QA and coaching, and regular performance reporting. We own execution and outcomes, so you get predictable delivery that improves over time—not a rotating set of people. Our QA process includes weekly calibrations, coaching sessions, and continuous improvement loops.

What about data security and compliance?

We are ISO 27001 certified and HIPAA compliant, with business associate agreements available for healthcare data. Our facilities have controlled access and monitored environments. SOC 2 Type II certification is in progress. We take security as seriously as you do and can provide detailed documentation during your diligence process.

Client Stories

What Our Partners Say

Operations Manager

Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.

Vice President – Operations

Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.

Client Operations Supervisor

We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.