Workforce-as-a-Service: A new way to grow your business

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Jens Erik Gould

Jens Erik Gould is founder and CEO of Amalga Group, a nearshore BPO provider helping law firms and LPOs scale outsourced legal operations.

We’ve all heard of Software as a Service (SaaS), a model that allows companies to enjoy greater efficiency, lower costs and more scalability. Now apply the SaaS concept to talent and you’ve got Workforce-as-a-Service, or WaaS.

WaaS, also called Talent-as-a-Service, or TaaS, allows companies to quickly access highly qualified workers as needed through an on-demand, pay-as-you-go model. Just like with software, the WaaS model helps companies become more efficient, reduce overhead and boost productivity.

How does it work? Let’s say you need a digital marketer, a web developer or a customer service specialist. Instead of relying on the time-consuming and expensive formal hiring process, you can very quickly engage in a short-term contract with highly skilled virtual talent. What are the advantages? Let’s take a look:

Hire more quickly: Let’s stress the word “quickly.” According to Glassdoor, the average length of the hiring process in the U.S. is about 23.8 days, and then there’s onboarding and training. In cities like Washington D.C. and San Jose, CA, hiring takes even longer. With a WaaS model, you can have a new skilled worker on your team in just 5-10 days.

Increased scalability: These workers can work full-time and integrate into your team just an employee would, yet you can scale up or down whenever you want because of nimble nature of the contract. That helps you adapt more efficiently to the ebb and flow of market demand and external factors. Plus, incorporating remote talent has become much easier and more common since the Covid-19 pandemic.

Greater agility: Having such agility is extremely important, yet hard to achieve under normal organization structures. A whopping 92% of executives say organizational agility is key to success, yet only 27% believe they’ve achieved that level of adaptability, according to a Project Management Institute and Forbes Insights report. WaaS helps companies get ahead of the curve.

Lower costs: There’s a huge benefit on costs, too. Because WaaS workers are remote, you can tap into a diverse, global network of skilled workers. You don’t have to worry about benefits such as medical insurance or workers comp because your staffing company takes care of all of these perks. You can also avoid the risk of a bad employee hire, which can prove quite costly. At a time when U.S. inflation is at a 40-year high, lowering costs is essential.

Amalga Group can help you leverage the Workforce-as-a-Service model so you can better satisfy demand, compete on a global scale, and ultimately accelerate your growth. Contact us at info@amalgagroup.com to learn more.

CONTACT US

Why Amalga Group?

We’re an American-owned nearshore BPO partner, delivering U.S.-grade execution through dedicated teams in Mexico at 40-50% lower cost. A boutique partner you can actually visit, with leadership that picks up the phone.

Our name comes from "amalgamate." To unite into one. That's exactly what we do: bring U.S. companies and Latin American teams together into one high-performing operation, not two disconnected worlds. When you work with Amalga, your nearshore team isn't a vendor. They're an extension of your organization.

96%+

Client Retention

90%

Average Client Satisfaction Score

+50

Years Combined Leadership Experience

Questions

Nearshore BPO Questions Answered

Will a nearshore team match our quality and culture standards?

Our delivery model is built for U.S. expectations: bilingual, culturally fluent teams aligned to U.S. time zones, structured onboarding to your brand and processes, and proactive communication rhythms. Our team members are accent-neutral, and many have lived or worked in the United States. You'll find they communicate, write, and engage at the same level as U.S.-based professionals.

How does nearshore compare to offshore or hiring directly?

Nearshore performance lowers total cost of ownership. U.S.-aligned time zones, strong English, cultural fluency, and proximity make collaboration faster and smoother. That translates into less rework, fewer misunderstandings, quicker ramp-up, higher retention, and less management burden on your team. You're not paying for labor. You're paying for reliable execution and outcomes delivered with the responsiveness of an extension of your operation.

How do you ensure quality and consistency?

Amalga operates as a managed services partner, not a body shop. We provide documented workflows and SOPs, clear KPIs and SLAs, ongoing QA and coaching, and regular performance reporting. We own execution and outcomes, so you get predictable delivery that improves over time—not a rotating set of people. Our QA process includes weekly calibrations, coaching sessions, and continuous improvement loops.

What about data security and compliance?

We are ISO 27001 certified and HIPAA compliant, with business associate agreements available for healthcare data. Our facilities have controlled access and monitored environments. SOC 2 Type II certification is in progress. We take security as seriously as you do and can provide detailed documentation during your diligence process.

Client Stories

What Our Partners Say

Operations Manager

Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.

Vice President – Operations

Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.

Client Operations Supervisor

We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.