Sustainability, CSR, and DEI: New Criteria for Choosing Nearshore Partners

<span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text" >Sustainability, CSR, and DEI: New Criteria for Choosing Nearshore Partners</span>

Amid the growing focus on addressing climate change and boosting social morale, many North American businesses have begun turning to nearshore outsourcing as an alternative. As Amalga Group Founder and CEO Jens Erik Gould explains, nearshoring can help companies uphold eco-conscious production practices and ethical business models while boosting Diversity, Equity, and Inclusion (DEI) across the board.

Whereas offshoring often leads to an increase in a company's carbon footprint and muddled communication amongst teams, nearshoring can do the opposite. Below, Jens Erik Gould touches on how switching to a nearshore provider can solve many of a business' most pressing problems.

Supply Chain Issues and Transportation Costs

One of the biggest issues American manufacturing companies face is supply chain delays. Not coincidentally, these interruptions are often significant contributors to a company's carbon emissions. Luckily, nearshoring can greatly offset supply chain issues.

"When our manufacturers are closer to home, we're effectively able to reduce potential delays caused by customs at the border. Oversight of our suppliers also increases dramatically," says Jens Erik Gould. "All in all, we're looking at smoother operations and improved communication throughout the supply chain process thanks to nearshoring."

With less distance to travel, nearshoring can also significantly decrease both transportation and the costs and environmental impact associated with transportation. This is especially critical when you consider the impact transportation emissions have on the climate.

Fair Labor Practices and Community Engagement

Corporations today are more concerned than ever with treating their workers fairly. And they should be—because workers form the foundation of companies. As Jens Erik Gould explains, the priority must remain on ensuring that nearshore companies and their workers are treated appropriately and that fair labor practices are instilled.

"There's an important focus on corporate social responsibility (CSR) in agreements between nearshore companies and their associated companies in the United States," says Jens Erik Gould. "By way of supplier audits and certifications, worker empowerment programs, and supplier agreements, we're seeing an increased focus on upholding fair labor practices in nearshoring countries."

Nearshoring also serves as a potentially massive boon to community engagement. In recent years, it's led to immense job creation and skill development for workers in Latin American countries.

"Nearshore companies often provide extensive training to their employees. In a way, we're seeing communities being uplifted because of the uptick in work," says Jens Erik Gould. "As a bonus, we're also seeing more workers today develop skills earlier on through education—all because they want to work at nearshore companies."

Diversity, Equity, and Inclusion (DEI) in Nearshoring

With a switch to nearshoring comes the need to uphold proper Diversity, Equity, and Inclusion practices. According to Jens Erik Gould, there are three pillars for establishing an educated, welcoming corporate culture among a nearshore team.

First, onshore companies must openly celebrate diversity amongst their nearshore teams by incorporating cultural traditions and celebrations into the flow of activities. Second, these companies must acknowledge the barriers that nearshore team members may have faced in the past and work to always be proactive in limiting these barriers. Third, onshore companies must seek to understand cultural differences and find a way to bridge any gaps in communication between teams. After all, bringing teams together will lead to a stronger overall mindset.

"By focusing on these three pillars, you can all but ensure that everyone on your team feels engaged, respected, and heard," says Jens Erik Gould.

If you're looking for a way to reduce carbon emissions, uphold fair labor practices, and bridge the cultural gap, nearshoring might be your best option.

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Why Amalga Group?

We’re an American-owned nearshore BPO partner, delivering U.S.-grade execution through dedicated teams in Mexico at 40-50% lower cost. A boutique partner you can actually visit, with leadership that picks up the phone.

Our name comes from "amalgamate." To unite into one. That's exactly what we do: bring U.S. companies and Latin American teams together into one high-performing operation, not two disconnected worlds. When you work with Amalga, your nearshore team isn't a vendor. They're an extension of your organization.

96%+

Client Retention

90%

Average Client Satisfaction Score

+50

Years Combined Leadership Experience

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Questions

Nearshore BPO Questions Answered

Our delivery model is built for U.S. expectations: bilingual, culturally fluent teams aligned to U.S. time zones, structured onboarding to your brand and processes, and proactive communication rhythms. Our team members are accent-neutral, and many have lived or worked in the United States. You'll find they communicate, write, and engage at the same level as U.S.-based professionals.

Nearshore performance lowers total cost of ownership. U.S.-aligned time zones, strong English, cultural fluency, and proximity make collaboration faster and smoother. That translates into less rework, fewer misunderstandings, quicker ramp-up, higher retention, and less management burden on your team. You're not paying for labor. You're paying for reliable execution and outcomes delivered with the responsiveness of an extension of your operation.

Amalga operates as a managed services partner, not a body shop. We provide documented workflows and SOPs, clear KPIs and SLAs, ongoing QA and coaching, and regular performance reporting. We own execution and outcomes, so you get predictable delivery that improves over time—not a rotating set of people. Our QA process includes weekly calibrations, coaching sessions, and continuous improvement loops.

We are ISO 27001 certified and HIPAA compliant, with business associate agreements available for healthcare data. Our facilities have controlled access and monitored environments. SOC 2 Type II certification is in progress. We take security as seriously as you do and can provide detailed documentation during your diligence process.

Client Stories

What Our Partners Say

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Operations Manager
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Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.

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Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.

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We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.