Jens Erik Gould

Jens Erik Gould is founder and CEO of Amalga Group, a nearshore BPO provider specializing in legal process outsourcing. Since founding Amalga in 2021, Jens has helped law firms and legal service providers design and scale outsourced intake, legal call center, and records retrieval operations across workers’ compensation, personal injury, mass tort, and litigation practices. He has designed and implemented outsourced intake programs, legal call centers, and records retrieval operations, with particular expertise in bilingual service delivery and cost optimization for mid-sized firms and LPOs. His client work spans the full lifecycle of legal BPO implementation, including needs assessment, process design, team buildout and training, quality assurance frameworks, and performance optimization. Before founding Amalga, Jens worked in international finance and business journalism, including roles at Apollo Global Management and Bloomberg News, where he covered legal, regulatory, and compliance developments across Latin America. With 12+ years of operational experience in Mexico, Jens brings deep knowledge of nearshore talent markets, bilingual team management, and cross-border legal service delivery. He earned his MBA from Arizona State University's W.P. Carey School of Business and a BA from the University of Michigan, and he is a Fulbright Scholar. Jens writes about legal intake optimization, call center operations, records retrieval best practices, and the strategic use of nearshore outsourcing in legal services.

Blog Post by Jens Erik Gould

Jens Erik GouldOct 5, 2023 12:00:00 AM3 min read

Business Process Outsourcing in Healthcare

In the rapidly evolving landscape of healthcare, the challenges faced by healthcare ...

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Jens Erik GouldJul 19, 2023 12:00:00 AM1 min read

Is AI revolutionizing contact centers?

AI has the incredible power to automate tedious tasks, saving valuable time for agents ...

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Jens Erik GouldJul 5, 2023 12:00:00 PM1 min read

Nearshore Call Centers: The Smart Choice for Your Business!

Are you looking for ways to improve your service, expand your business, or provide an ...

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