At Amalga Group, we are committed to bridging the gap between U.S. businesses and top-tier talent from Latin America. With our innovative nearshore staffing solutions, we help companies scale efficiently and cost-effectively. That’s why we’re excited about the recent unveiling of Amalga Group’s new Talent Compensation Guides by Jens Erik Gould. This forward-thinking initiative, as seen in press release on Morningstar, underscores our dedication to transparency and precision in workforce management. Read the full article here.
Why This Matters
In today’s competitive landscape, retaining top talent while managing costs is more critical than ever. Amalga’s Talent Compensation Guides provide U.S. companies with clear benchmarks for compensating nearshore professionals, empowering them to make informed decisions that benefit both their bottom line and their team dynamics.
Aligning with Amalga's Core Values
Amalga’s core values of cultural diversity, seamless integration, and economic synergy are at the heart of everything we do. Our Talent Compensation Guides are a natural extension of these principles, ensuring that our clients have access to tools that foster equitable pay, cultural understanding, and operational efficiency.
Key Features of Amalga's Nearshore Staffing Model
- Cost-Effective Solutions: Reduce overhead costs by leveraging talent pools in Latin America while maintaining high-quality output.
- Cultural Affinity: Our professionals align with U.S. work cultures and time zones, ensuring seamless collaboration.
- Retention Excellence: With our talent-centric approach, Amalga boasts some of the highest retention rates in the industry—up to 90% in IT and customer service roles.
Partnering for Success
Through tools like the Talent Compensation Guides and our Quick Start Methodology, Amalga Group enables companies to:
- Hire specialized talent in as little as two weeks.
- Scale teams quickly with minimal disruption.
- Enhance team cohesion through our Consultant Care Programs, which ensure smooth onboarding and integration.
Driving Growth with Data
Jens Erik Gould’s leadership in crafting these guides demonstrates our dedication to data-driven insights. With benchmarks rooted in industry standards, Amalga equips our clients to remain competitive in attracting and retaining top-tier talent.
Join the Revolution
Amalga Group is redefining the nearshore staffing industry. As we continue to innovate and expand, tools like the Talent Compensation Guides are just one way we’re adding value to our client relationships. Whether you're in healthcare, tech, or financial services, Amalga has the expertise to drive your business forward.
Looking to make more informed compensation decisions? Download our Talent Compensation Guide today and take the first step in optimizing your nearshore workforce.
Questions
Nearshore BPO Questions Answered
Our delivery model is built for U.S. expectations: bilingual, culturally fluent teams aligned to U.S. time zones, structured onboarding to your brand and processes, and proactive communication rhythms. Our team members are accent-neutral, and many have lived or worked in the United States. You'll find they communicate, write, and engage at the same level as U.S.-based professionals.
Nearshore performance lowers total cost of ownership. U.S.-aligned time zones, strong English, cultural fluency, and proximity make collaboration faster and smoother. That translates into less rework, fewer misunderstandings, quicker ramp-up, higher retention, and less management burden on your team. You're not paying for labor. You're paying for reliable execution and outcomes delivered with the responsiveness of an extension of your operation.
Amalga operates as a managed services partner, not a body shop. We provide documented workflows and SOPs, clear KPIs and SLAs, ongoing QA and coaching, and regular performance reporting. We own execution and outcomes, so you get predictable delivery that improves over time—not a rotating set of people. Our QA process includes weekly calibrations, coaching sessions, and continuous improvement loops.
We are ISO 27001 certified and HIPAA compliant, with business associate agreements available for healthcare data. Our facilities have controlled access and monitored environments. SOC 2 Type II certification is in progress. We take security as seriously as you do and can provide detailed documentation during your diligence process.
Client Stories
What Our Partners Say
Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.
Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.
We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.