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Nearshore BPO Services
Our Nearshore BPO Services
Most BPOs sell you seats and wish you luck. We build teams that actually own the outcome, with the workflows, QA, and reporting to prove it.
Customer Experience (CX)
Omnichannel support teams that sound like your brand. Voice, chat, email and social media. Back office processing and CRM administration.
Go-live in 2-4 weeks • Dedicated team lead + QA built in
Inbound & Outbound Call Centers
Dedicated high-volume phone teams for customer service, sales, retention, and collections campaigns.
Go-live in 3-6 weeks • Built for volume, optimized for quality
Virtual Sales
Outbound sales teams for lead gen, qualification, appointment setting, and closing.
Go-live in 3-6 weeks • Coached and QA'd for conversion
Lead Management
Inbound lead qualification, nurturing, and handoff. Convert every marketing dollar.
Go-live in 2-4 weeks • Speed-to-lead + SLA tracking built in
Legal Intake
24/7 bilingual intake specialists for law firms. Capture every lead, convert more cases.
Go-live in 60 days • Deep training on your intake process
Need Something Else?
We build custom BPO solutions. Start with a pilot, then scale.
Why Amalga Group?
Boutique Attention. Enterprise Results.
We deliver white-glove service with the rigor of a large-scale operation. You get direct access to leadership and a team that treats your business like their own.
We don't just fill seats. We take ownership. You'll never wonder what's happening, chase down reports, or explain the same thing twice. We run it like it's ours, because to us, it is.
Leadership from GE, Bloomberg, Concentrix, Teleperformance and Apollo Global Management. We've built this before. We'll build it for you.
The Nearshore Advantage
Not All Nearshore Is Equal
Monterrey and Mexico City offer direct flights from all major U.S. cities. Here's what that means for you."
Houston
1 hr
Monterrey
Dallas
1.5 hrs
Monterrey
Miami
3 hrs
Monterrey
Los Angeles
3.5 hrs
Mexico City
Chicago
4 hrs
Mexico City
Compare that to 15+ hours to Manila or Bangalore.
Same-day site visits. Real oversight. No jet lag.
Top Universities
Tec de Monterrey, UNAM, ITAM
55k+ BPO Talent
Monterrey + Mexico City
Culturally Fluent
No scripts that sound translated
Stable & Secure
ISO 27001 certified facilities
Proven Results
Nearshore BPO Results Across Industries
See how Amalga nearshore BPO teams help clients scale operations, cut costs, and improve quality.
Zero
Backlog Days
$14M+
Recovered
Legal Services Firm Eliminates Backlog and Recovers $14M+
A California-based legal services firm was struggling with a 10-day intake backlog and mounting compliance risk.
3x
Team Growth
90%+
Quality Scores
Technology Company Scales Support 3x While Maintaining Quality
A U.S. technology company needed to rapidly scale their technical support team without sacrificing service quality.
50%
Faster Response
86%
CSAT Score
Ecommerce Brand Cuts Response Time and Boosts Customer Satisfaction
A growing DTC brand was struggling to keep up with customer inquiries during peak seasons.
Seamless Integration
We Adapt to Your Systems
Our teams train on your platforms and processes. CRM, helpdesk, legal software, finance tools. We integrate seamlessly.
And many more. If your team uses it, we can learn it.
Book a Discovery Call
As featured in
Amalga Group Client Testimonials
Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.
Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.
We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.
Frequently asked questions
Depending on the service, we typically go-live in 2-8 weeks. Customer Experience teams ramp in 2-4 weeks. Sales and retention take 3-6 weeks. Legal intake takes 60 days for deep training on your intake process.
We're flexible, but we work best with clients who need at least 5-10 dedicated team members. For smaller needs, we offer pilot programs to validate fit before scaling.
Our nearshore BPO services are fully managed, not a body shop. That means documented workflows, clear KPIs and SLAs, ongoing coaching, and regular performance reporting. QA sampling is typically 3 evaluations per team member per week with weekly calibrations.
All of our nearshore BPO services are delivered under ISO 27001 certification and HIPAA compliance, with BAAs available for healthcare data. SOC 2 Type II is in progress. Our facilities have controlled access and monitored environments.
Absolutely. Monterrey is just 1 hour from Houston. All clients are welcome to visit. Come see your team in person.
Built on People. Proven by Performance.
Ready to Build Your Nearshore Team?
Tell us what you need. We'll come back with a plan that works.
Start with call answering. Expand to intake or back-office support as you grow.
Need more than call answering? See our specialized Legal Intake Services.