From 7-Day Backlog to 100% Reconciliation Compliance

Onboarding and First-Touch Invoice Management

Amalga became the first point of contact for new client onboarding and inbound invoice processing. Every invoice received was logged, categorized, and routed through a structured intake workflow, eliminating the untracked queue that had allowed payment delays to accumulate under the previous vendor.

Multi-Market Bank Account Review

Amalga implemented a structured review of client bank accounts across Mexico and international markets. Domestic and cross-border transactions were reconciled on a consistent daily cadence, with automated alerts triggered if reconciliation fell more than two to three days behind preventing the 7-day backlog from recurring.

Weekly Vendor Payment List and Approval Workflow

Amalga built and maintained a weekly vendor payment compilation delivered directly to the finance lead for review and approval. Every active vendor was captured, payment status was tracked, and the SLA for processing was set at under 24 hours, down from the 72-hour delays the operation had previously experienced.

Transaction Categorization and Reconciliation Framework

Amalga deployed a structured transaction categorization and bank reconciliation framework tied to month-end close requirements. All transactions were categorized and reconciled before the start of each new month, achieving 100% compliance with no active observations. Refunds were flagged and processed no later than two weeks before month-end close.

AI Implementation and Quality Standards

With core reconciliation and payment workflows stabilized, Amalga implemented AI-assisted tools to accelerate transaction processing and reduce manual handling time. Quality standards were reinforced through the adoption of writing/communication AI tools across all written client communications, closing the grammar and professionalism gap that had existed under the prior vendor.