Jens Erik Gould is founder and CEO of Amalga Group, a nearshore BPO provider specializing in legal process outsourcing. Since founding Amalga in 2021, Jens has helped law firms and legal service providers design and scale outsourced intake, legal call center, and records retrieval operations across workers’ compensation, personal injury, mass tort, and litigation practices. He has designed and implemented outsourced intake programs, legal call centers, and records retrieval operations, with particular expertise in bilingual service delivery and cost optimization for mid-sized firms and LPOs. His client work spans the full lifecycle of legal BPO implementation, including needs assessment, process design, team buildout and training, quality assurance frameworks, and performance optimization. Before founding Amalga, Jens worked in international finance and business journalism, including roles at Apollo Global Management and Bloomberg News, where he covered legal, regulatory, and compliance developments across Latin America. With 12+ years of operational experience in Mexico, Jens brings deep knowledge of nearshore talent markets, bilingual team management, and cross-border legal service delivery. He earned his MBA from Arizona State University's W.P. Carey School of Business and a BA from the University of Michigan, and he is a Fulbright Scholar. Jens writes about legal intake optimization, call center operations, records retrieval best practices, and the strategic use of nearshore outsourcing in legal services.
Blog Post by Jens Erik Gould
Jens Erik GouldMarch 18 20243 min read
The US Nursing Shortage: Strategies and Solutions
In the ever-evolving landscape of healthcare, the United States is facing a significant ...
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Jens Erik GouldFebruary 27 20241 min read
Mastering Cloud Migration: A Deep Dive into Essential Tools for 2024
In a fast-paced digital landscape, the move to cloud-based solutions has become an ...
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Jens Erik GouldJanuary 16 20241 min read
Latin America: The Increasing Wave in Tech Talent!
Over the past few years, Latin America has become a more important region for tech ...
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Jens Erik GouldDecember 19 20232 min read
The Modern CTO: Navigating Challenges in 2023
The role of the Chief Technology Officer (CTO) has undergone a significant ...
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Jens Erik GouldDecember 12 20232 min read
Embracing Nearshore: How Supply Chain Disruption Favors Mexico
The landscape of global manufacturing and supply chain dynamics has been in a state of ...
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Jens Erik GouldNovember 21 20232 min read
Recipe for Productivity: Ingredients for Nearshore Staff Augmentation
In the fast-paced world of business, where efficiency is the key to success, companies ...
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Jens Erik GouldOctober 25 20232 min read
Remote Workplace: Tools and Strategies
The world has been shifted towards a remote environment, accelerated by unforeseen global ...
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Jens Erik GouldSeptember 27 20232 min read
Cybersecurity with Nearshore Outsourcing: Benefits and Advantages
Today, organizations across various industries are facing a constant battle against cyber ...
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Jens Erik GouldSeptember 27 20233 min read
Global Hiring Trends in 2024
In an era defined by rapid technological advancements and unprecedented connectivity, the ...
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Jens Erik GouldAugust 23 20231 min read
A distributed team? Why and how!
In today's rapidly evolving business landscape, the concept of traditional office-based ...
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Jens Erik GouldAugust 16 20232 min read
Embracing the Power of ChatGPT: A Recruiter's Guide to Supercharge Talent Acquisition
In today's fast-paced world, technology continues to revolutionize various industries, ...
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Jens Erik GouldAugust 09 20232 min read
How foreign nurses can help address the U.S. nursing shortage?
In the face of a significant shortage of registered nurses (RNs) across the United ...
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Jens Erik GouldAugust 02 20232 min read
Why is there a shortage of nurses in the U.S.?
As the backbone of the healthcare industry, nurses play a crucial role in delivering ...
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Jens Erik GouldJuly 26 20231 min read
Looking for Data Entry Superstars?
Recruiting and hiring candidates for data entry positions isn't as easy as it used to be. ...
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Jens Erik GouldJuly 05 20231 min read
PEO vs. EOR: Which Is Right For Your Organization?
Are you wondering whether a PEO or an EOR is the best fit for your organization? Let's ...
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Jens Erik GouldJanuary 31 20231 min read
What is USMCA and how does it differ from NAFTA?
The North American Free Trade Agreement (NAFTA) was a trade agreement between the United ...
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Jens Erik GouldJanuary 26 20231 min read
6 Great Reasons to Outsource to Latin America
Global hiring trends are shifting, and nearshore is the growing trend. But why outsource ...
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Jens Erik GouldJanuary 24 20231 min read
10 Tips on How to Hire the Best Candidates
At Amalga, we’re often asked for tips on how companies should go about the hiring ...
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Jens Erik GouldJanuary 14 20232 min read
4 Top Benefits of Nearshoring to Mexico
Nearshoring, or the practice of moving a company's operations to a nearby country, has ...
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