Jens Erik Gould

Jens Erik Gould is founder and CEO of Amalga Group, a nearshore BPO provider specializing in legal process outsourcing. Since founding Amalga in 2021, Jens has helped law firms and legal service providers design and scale outsourced intake, legal call center, and records retrieval operations across workers’ compensation, personal injury, mass tort, and litigation practices. He has designed and implemented outsourced intake programs, legal call centers, and records retrieval operations, with particular expertise in bilingual service delivery and cost optimization for mid-sized firms and LPOs. His client work spans the full lifecycle of legal BPO implementation, including needs assessment, process design, team buildout and training, quality assurance frameworks, and performance optimization. Before founding Amalga, Jens worked in international finance and business journalism, including roles at Apollo Global Management and Bloomberg News, where he covered legal, regulatory, and compliance developments across Latin America. With 12+ years of operational experience in Mexico, Jens brings deep knowledge of nearshore talent markets, bilingual team management, and cross-border legal service delivery. He earned his MBA from Arizona State University's W.P. Carey School of Business and a BA from the University of Michigan, and he is a Fulbright Scholar. Jens writes about legal intake optimization, call center operations, records retrieval best practices, and the strategic use of nearshore outsourcing in legal services.

Blog Post by Jens Erik Gould

Jens Erik GouldJune 05 20221 min read

May jobs report shows US labor market still strong

The U.S. economy added more jobs than expected in May, underscoring that the labor market ...

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Jens Erik GouldJune 05 20222 min read

Workforce-as-a-Service: A new way to grow your business

We’ve all heard of Software as a Service (SaaS), a model that allows companies to enjoy ...

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Jens Erik GouldJanuary 20 20221 min read

How will the Fed’s rate hikes impact the job market?

Financial markets have continued to tumble, fueled most recently by the Federal Reserve’s ...

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