Pick a time that works. You meet with an Amalga operations lead, not an SDR, ready to discuss scope, SLAs, and coverage gaps.
A short look at the nearshore Mexico model: 40 to 50 percent lower cost than U.S. onshore, U.S. time-zone coverage, bilingual teams, and the managed-services discipline that sets Amalga apart from other nearshore providers.
Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.
Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.
We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.
No mystery. Here is exactly how a conversation with Amalga moves forward, whether you book a slot today or wait for our email.
Zero
Backlog Days
$91K/mo
Cost Savings
A California-based LPO was struggling with a 10.6-day intake backlog and 60-day turnaround times on records retrieval. Attorneys were missing deadlines and cases couldn't move forward.
100→<10
Backlog Days
91%+
Intake Completion Rate
New case inquiries were stacking up faster than in-house teams could process them, and cases were aging out of actionable windows.
85%+
CSAT Score
<5%
Agent Attrition
CSAT had fallen below target, productivity was off across voice and messaging, and attrition was above 8% during rapid growth.
89%
CX Score
~25→~15
Avg Handle Time (min)
Previous vendor did not keep up with SLAs, causing customer experience to drop below 75%. Handle times stretched to 25 minutes with no framework to close the gap.
92%
CSAT Score
64%
NPS
Operational performance was significantly below expectations across multiple markets, driven by both performance gaps and talent constraints.
310+
Qualified Appts/Month
0.9→2.2%
Enterprise Conversion
Enterprise conversion was sitting at 0.9%, with regional closers spending roughly half their day prospecting instead of closing — and no centralized SDR function across five markets.
10 Eng.
in 5 Months
40–50%
Cost Savings vs. U.S.
Had to build a nearshore engineering team from scratch in a market where they had no presence, no entity, and no time.
100%
Recon Compliance
<24 hrs
Vendor Payment SLA
Bank reconciliations were falling 7 days behind, vendor payments were taking up to 72 hours to process, and the previous vendor lacked the domain expertise to close the gap.
Call us or drop an email. We will get back to you in minutes during business hours.
